Return & Refund Policy

Last updated: June 2026

Shezair sells handmade press-on nails. Because press-on nails are personal-use beauty items, returns and exchanges are reviewed carefully for hygiene, product condition, and order issue details.

Return Summary

Return window: Eligible unused items may be reviewed within 30 days of delivery.
Hygiene rule: Opened, used, or worn press-on nails cannot be returned.
Proof needed: Please include your order number and photos when reporting damage, missing items, or incorrect items.
Contact: Email support@shezair.com before sending anything back.

What Items Are Eligible for Return?

To be eligible for return review, the item must be unused, unworn, in original packaging, and accompanied by an order number or proof of purchase.

What Items Cannot Be Returned?

Used or worn press-on nails
Opened adhesive tabs, nail glue, or application accessories
Items damaged due to improper application, removal, or storage
Items returned without prior contact or authorization
Gift cards

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, email support@shezair.com within 7 days of delivery. Include your order number and clear photos so we can review the issue and help with a replacement, refund, or another solution when eligible.

How to Start a Return

Email support@shezair.com with your order number and reason for return.
Wait for return instructions before sending anything back.
Once the returned item is received and inspected, eligible refunds are processed back to the original payment method.

Can I Exchange a Size or Style?

Size or style exchanges may be reviewed only when the item is unused, unworn, in original packaging, and available for exchange. Please measure your nails carefully with our Nail Guide before ordering.

Refund Timing

After an eligible return is received and approved, refunds are usually processed within 5–7 business days. Your bank or payment provider may need additional time to post the refund.