Contact Shezair

Contact Shezair for help with nail sizing, order tracking, shipping, returns, product care, press inquiries, creator collaborations, or after-sales support. Shezair is an independent handmade press-on nail studio based in Chongqing, China.

Customer Support

Email: support@shezair.com

Response time: We usually reply within 1-2 business days.

Support hours: Daily, 9:00 AM-11:00 PM Beijing Time (UTC+8).

What We Can Help With

Choosing the right XS, S, M, or L press-on nail size
Application, adhesive tabs, nail glue, removal, and reuse
Order tracking, shipping timing, and delivery questions
Damaged, incorrect, or missing items
Returns, refunds, and after-sales support
Press, creator, affiliate, or collaboration inquiries

Before You Send a Message

For faster support, include your order number, the email used at checkout, and clear photos if your question is about a damaged, incorrect, or missing item. If you need sizing help, include the width of each natural nail in millimeters.