Frequently Asked Questions

Orders

How can I track my order?

We will email tracking details when your order ships, when tracking is available.

Can I change my order?

Contact us as soon as possible at support@shezair.com. We cannot guarantee changes after processing begins.

Press-on nails

How do I choose a size and shape?

Use our size guide and shop-by-shape page to compare options before ordering.

How do I apply and remove the nails?

Follow our How To guide for preparation, application, wear, and gentle removal instructions.

Where can I find return information?

Please review our return policy for eligibility and instructions.