REFUND POLICY

Returns and exchanges

For our voluntary return and exchange service, contact support@shezair.com within 3 days after delivery with your order number and request. Non-faulty items must be unused and in their original condition and packaging. The customer pays return shipping for non-quality-related returns. Contact us for return instructions before posting; returns are sent to China. This voluntary policy does not restrict any mandatory consumer rights.

Quality issues: full refund, no return required

If your product has a quality defect, contact us with your order number and a description of the issue. Photos can help us assess it. Once the quality issue is confirmed, we provide a full refund for the affected product without requiring its return. Please report issues promptly; the 3-day voluntary return window does not limit your statutory rights regarding faulty goods.

EU/EEA and UK consumers

Where applicable distance-selling law provides a withdrawal right, you may notify us within 14 days of delivery that you wish to cancel, without giving a reason. Send a clear statement to support@shezair.com identifying your order, name and address. Return the goods within 14 days after notifying us. You bear the direct return postage for a change-of-mind return; we do not charge a restocking fee. You may inspect goods as you would in a shop; you may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not treat goods as exempt merely because they are handmade.

For a statutory withdrawal, we refund payments due, including standard outbound delivery charges if any, within 14 days of notification. We may withhold the refund until we receive the goods or evidence of dispatch, whichever is earlier. This withholding does not apply to confirmed quality-issue refunds, which do not require a return. Any more protective mandatory local rights continue to apply.

Refund method and exchanges

Refunds are made to the original payment method, without a refund processing fee. Your bank may take additional time to display the credit. For exchanges, contact us to confirm availability and return arrangements. Contact us promptly to request cancellation before dispatch; any applicable statutory cancellation rights remain unaffected.

Existing orders

These terms apply to new orders from September 8, 2026. Earlier orders retain the return promises applicable when purchased, including any previously offered 30-day return period.

Shezair is an independent nail studio operated by zhoushicheng in Chongqing, China.

Email: support@shezair.com
Telephone: +86 18582671760
Address: Room 2805, Building 3, Phase 1, 3B, Fuli Yuanshiting, Shapingba District, Chongqing, China.
中文地址：重庆市沙坪坝区富力院士廷3B一期3栋2805